A 1–Hour Ticket Response Time Guarantee
We offer a sixty–minute response guarantee for any ticket or e–mail that you send to the customer care team. We will quickly answer all the general enquiries and forward right away the matter to our sysadmins if additional assistance is required. If you make use of the Administration Services package, we will execute any of the included server administration services at a time that has been agreed upon in advance.
A Premium–Quality Customer Support Service
If you need help working with the Web Control Panel or with any of the applications that we have preinstalled on the dedicated web hosting server for you, you can reach our help desk support staff at any time through the ticketing system. Besides, should you require assistance administering your dedicated server, you can order our Administration Services package, that includes OS updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and rebooting procedures, backup hard disk storage space, etc.
A User–Friendly Help Section
We have provided our Web Control Panel with a detailed knowledge base, which includes extensive explanations of its features and functionalities. Also, we have filmed detailed video tutorials that will further disclose to you how to carry out a particular operation or troubleshoot a regularly encountered problem. All the how–to articles and the tutorial video clips are easily accessible from every Web Control Panel section via the Videos and Help buttons in the upper right corner.