The client support that you will receive from your website hosting supplier is very important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical trouble with an active account. Timely and accurate information regarding a question or an issue will save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a genuine web hosting supplier not from some reseller. If you get a hosting account from a company that doesn't own its servers and it can't access them immediately, it's almost certain that you'll wait for a couple of days in order to get a reply to any kind of question, which means that your websites may remain offline for a long time. However, a company which provides various options for communication and has a tech support team available all the time will assist you to right away and help you minimize or totally avoid any kind of downtime and prospective losses.
24/7 Customer Support in Website Hosting
We provide you with 24/7 customer, billing and tech support for all our Linux website hosting packages. Even if you aren't our customer yet and you have questions, we will help you without delay and provide the necessary info, in order to give you the choice to make the best decision when you obtain a new hosting account. We are available anytime, including holidays and weekends, and we provide you with numerous ways of communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we have several telephone numbers globally, so you will be able to call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The actual response time is around 15-20 min, which means that you can forget all about waiting for several days to receive assistance for any kind of task or issue, whatever its difficulty.