A ticketing system is the most common communication medium that hosting providers offer to their customers. It’s most often part of the billing account and is the fastest way to resolve a problem that requires a certain amount of time to investigate or that has to be escalated to an administrator. Thus, all replies supplied by either party will be stored in the very same place in the event that someone else needs to work on the problem at hand and the information in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which suggests that you will have to sign in and out of at least two accounts to perform a specific procedure or to contact the company’s customer service team. If you would like to administer a couple of domain names and each one is hosted in a different account, you will need to use an even larger number of accounts at the same time. Also, it might take considerable time for the hosting provider to reply to your ticket requests.
Integrated Ticketing System in Website Hosting
With a website hosting from our company, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you’re browsing through your files or tweaking different account settings. The ticketing system is being monitored 24-7-365 by our support staff and the ticket response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive help. In contrast to other web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request information in regard to any technical or billing issue. In addition, you can see a collection of informational articles, which will help you fix the most commonly confronted problems on your own.