A live chat is one of the several methods of communication supplied by some website hosting companies as part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell a word compared to a call with an agent. Furthermore, if the issue that you have requires some time to be investigated and resolved, you are able to do something different meanwhile instead of just waiting, as you'd have to do if you call. Also, you can take advantage of a live chat support service without charge provided that you have web accessibility even if your hosting supplier is based in another country and they do not have a local phone number that you can call.
Live Chat Support in Website Hosting
As a part of the support services that we supply for all our Linux website hosting packages, we've live chat support which is online all the time, even on holidays. You can contact us no matter if you already have an account or not, since we will support you with nearly anything, ranging from providing you with basic info about our solutions if you are not a client yet and you're thinking about purchasing one of the packages, to helping you with installing an email account in an email client. Part of the issues are more complicated and time-consuming, which means that you'll have to employ the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a few things.