Should you ever face a problem with your website and be incapable of tackling it on your own, ask the hosting company’s customer care staff to assist you to bring the website back online. A timely solution would be the most optimal scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you are working with a reseller. Even if your problem can be easily resolved, your site may not function correctly or may not be reachable whatsoever for a lengthy period, so you may lose prospective clients as it is extremely unlikely that anyone would be eager to go back to a site that’s out of order. With that said, you should make sure not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a well-timed manner. If a script update does not proceed as planned or you delete something by mistake, for instance, the website must be fixed promptly so as to prevent long inaccessibility.