Should you ever face a problem with your website and be incapable of tackling it on your own, ask the hosting company’s customer care staff to assist you to bring the website back online. A timely solution would be the most optimal scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you are working with a reseller. Even if your problem can be easily resolved, your site may not function correctly or may not be reachable whatsoever for a lengthy period, so you may lose prospective clients as it is extremely unlikely that anyone would be eager to go back to a site that’s out of order. With that said, you should make sure not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a well-timed manner. If a script update does not proceed as planned or you delete something by mistake, for instance, the website must be fixed promptly so as to prevent long inaccessibility.
One-Hour Response Guarantee in Website Hosting
If you are using any of our Linux website hosting packages and you have a query or chance upon some challenge, you can contact us 24/7 by posting a trouble ticket or by sending an e-mail and we will make certain that you receive a response in no more than 60 minutes. In case the issue can be solved, we will do it before we respond to you, while if there is something that you need to do on your end, we’ll provide you with all the required information – what settings to check, what workable solutions to try out, and so on. Usually, you will get a response within maximum thirty minutes, which means that waiting around for hours and hours on end or even for more than 1 day to obtain assistance is something inconceivable. Our sixty-minute response guarantee is valid for any enquiry that you might have – billing, general or technical.