In case you have ever had a website hosting account before or you have dealt with any other type of online service, you're probably well aware from your own experience that for many things it is better to speak with a live person on the phone rather than exchange tickets or email messages. In order to learn more about a specific service before you order it or if something small needs to be done, for example, it is really much easier and quicker to get it done live. When you have the option to talk with representatives by phone, it is very likely that you're working with an actual web hosting supplier, not a reseller. The level of support that you'll get over the telephone differs between different providers - from very general issues to expert technical support. Generally the majority of providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech matters are handled through e-mail and tickets.
Phone Support in Website Hosting
As we have live phone support 14 hrs a day, you will be able to contact us and speak with one of our customer support representatives to get more information about all of the Linux website hosting packages that we supply and ensure that our servers match the system requirements for your websites prior to you buying anything. For your convenience, we have phone numbers on three continents so that you are able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you are already a customer, you'll be able to call us about general and billing matters, or even about some technical issues. If the issue is strictly technical or it needs longer time to handle, you'll have to go through our ticketing system, which will allow both you and our tech support crew to track the information supplied by either side.